how it works HOW IT WORKS The Mortgage Lending Group

QUALITY

  • We have a team of professionals dedicated exclusively to attend to your questions, concerns, complaints, or suggestions. We are at your service from Monday to Friday 8AM to 6PM by telephone or you may contact us any time by email on our contact us page and a human email response will reply within 1 business day.
  • We commit ourselves to timeliness: in responding to your application requests for mortgage financing or refinancing, as well as in the mortgaging process.
  • In order to retrieve the documentation necessary to process the loan, we’ll send a messenger to you to at the address and the hour that you indicate.
  • We count on a team of specialized mortgages brokers in charge of making all proceedings before and after the signature: from filing with the Registry, to prepare the documentation with the Notary, to liquidate the taxes… In this way we offer a complete and secure legal service to you avoiding annoyances and delays.
  • After the signature of the loan, our After-sale Service (approved with ISO 9002 Quality Certification) offers you the possibility to manage your loan from home.

SECURITY

get a loan

These days, one of the most worrisome aspects of the online experience is the security and confidentiality of our customer information. For that reason we are totally scrupulous in the adoption of measures that allow us to provide you greater guarantees:

  • From the moment that you send us your online request, you explicitly authorize us to use your information for notifications of our products and services.

Personal information contained in the online request will be added to our database of client information and will be utilized exclusively for negotiating your mortgage deal and to offer you other products and services from our company.

Your personal information will never be provided or sold to third party companies outside our institution.

  • To guarantee complete security, the request web pages are kept in a secure zone of our web server. You can confirm this by the icon of a closed pad-lock that appears in your web browser.
  • The information sent travels over the Internet in an encrypted connection using the protocol known as SSL (Secure Socket Layers). This means that no unauthorized person or machine can read the information.
  • Our server has been certified by Verisign, the organization of maximum world-wide prestige in security certificate emission.

TRANSPARENCY

  • Our financial conditions are fully authorized. You may consult them at any time and print them if you wish it.
  • You can consult and also print, with no need to send your request, the amortization table of the loan.
  • Our Customer Service is available to clarify your concerns or to provide any information that is needed: by telephone Monday through Friday from 8AM to 6PM; or at any time by email.
  • The Mortgage Lending Group is an Equal Opportunity lender.

Click for Details